FAQ’s

Frequently Asked Questions (FAQ) – SleekSeat

General Questions

1. Where is SleekSeat located?

SleekSeat is based in the United States. Our registered address is:
📍 652 Ashbury St, San Francisco, California 94117, United States.

2. Do you have a physical store?

No, we are an online-only store. You can browse and purchase our premium furniture chairs directly from our website: www.sleekseat.us.

3. How can I contact customer support?

Our support team is available to assist you. You can reach us via:
📧 Email: support@sleekseat.us
🕒 Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (PST)

Shipping & Delivery

4. Do you ship internationally?

Currently, we ship only within the United States.

5. How much does shipping cost?

We offer free shipping on all orders within the United States.

6. How long does shipping take?

Our estimated delivery times are as follows:

✔ Order Processing Time: 1-2 business days (Monday to Friday)
✔ Transit Time: 3-5 business days (Monday to Friday)
✔ Total Estimated Delivery: 4-7 business days

7. What is the order cut-off time?

Orders placed after 5:00 PM (PST) will be processed on the next business day.

Orders & Returns

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

9. What is your return policy?

At SleekSeat, we are committed to providing high-quality furniture and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy for eligible items.

A. 30-Day Return Window

✔ You have 30 days from the date of delivery to request a return.
✔ Items must be unused, in their original condition, with tags, and in the original packaging.
✔ Final Sale Items: Manufacturer-direct items are not eligible for returns.

B. How to Initiate a Return

✔ Contact our support team at support@sleekseat.us with your order details.
✔ If your return is approved, we will provide a return shipping label and instructions.
✔ Returns sent without prior approval will not be accepted.

C. Damaged, Defective, or Incorrect Items

✔ Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@sleekseat.us.
✔ We will arrange a replacement or full refund for damaged or incorrect items.

D. Exchanges

✔ We only offer exchanges for items that are damaged, defective, incorrect, or the wrong size.
✔ If you need an exchange, please contact us at support@sleekseat.us.

E. Return Shipping

✔ If the return is due to an error on our end (damaged or incorrect product), we cover the return shipping costs.
✔ For other returns, the customer is responsible for return shipping costs.

F. No Restocking Fee

✔ We do not charge a restocking fee for returns.

G. Non-Returnable Items

✔ Final Sale & Clearance Items
✔ Customized or personalized items
✔ Manufacturer-direct orders

Refund Policy

10. How do refunds work?

A. Refund Processing

✔ Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
✔ If approved, refunds are issued to your original payment method.
✔ Refunds typically take 5-7 business days to reflect in your account.

B. No Refunds for Unused Discounts

✔ We do not offer refunds for discounts or promo codes that were not applied at checkout.
✔ Ensure discounts are entered correctly before completing your purchase.

C. Delayed or Missing Refunds

✔ If your refund is not received within 7 business days, check with your bank or payment provider.
✔ If you still have concerns, contact us at support@sleekseat.us for further assistance.

Payments

11. What payment methods do you accept?

We accept the following payment options:
✔ Visa
✔ Mastercard
✔ American Express
✔ Discover
✔ Diners Club
✔ PayPal

12. Are my payment details secure?

Yes, we use secure payment gateways to ensure your personal and financial information is fully protected.

Products & Furniture Chairs

13. What type of furniture does SleekSeat sell?

SleekSeat specializes in high-quality, modern, and ergonomic furniture chairs designed for:
✔ Home & Office Use
✔ Dining & Living Spaces
✔ Gaming & Workstations

14. Are your chairs easy to assemble?

Yes! Most of our furniture chairs come with detailed assembly instructions and the necessary tools. Some models require minimal assembly.

15. What materials are used in your chairs?

Our chairs are made from premium materials, including:
✔ High-Density Foam for Comfort
✔ Sturdy Metal & Wooden Frames
✔ Durable Fabric, Leather, and Mesh Upholstery

16. Do your chairs come with a warranty?

Yes! We offer a one-year limited warranty on manufacturing defects. If you experience any issues, contact us at support@sleekseat.us.

17. Do you restock out-of-stock items?

We do our best to restock popular items. Keep an eye on our website or sign up for email updates to stay informed.

Contact Us

For any order, return, or product inquiries, feel free to reach out:

📧 Email: support@sleekseat.us
📍 Address: 652 Ashbury St, San Francisco, California 94117, United States